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Telephone Voting

Australian Election Company provides Telephone Voting; the ultimate in voter flexibility and accessibility.

Telephone voting is ideal for situations where there are a large number of eligible voters, where the voters are going to vote in a “YES”, “NO” Referendum or Plebiscite situation (like in a Collective Agreement Employee Ballot), where attendance at a central polling booth is impracticable and/or where Internet Voting may not be appropriate, taking into account computer literacy of voters or availability of Internet access.

All a voter requires is access to a push-button or mobile telephone. Accordingly an eligible voter may vote at home, from the workplace or any other location; thus Telephone Voting provides the ultimate in flexibility and accessibility.

Voting by Telephone is similar to, but simpler than paying a bill by Telephone.

Advantages of Telephone Voting∧ Back to the top

  • Accessibility is enhanced for Voters
  • Simplicity and ease of use
  • Rapid tabulation of Results
  • Cost savings compared with Postal Voting and Attendance or Polling Booth Voting

Accessibility and Simplicity are keynote features of Telephone Voting. Voting by Telephone allows all eligible voters, no matter where they are in Australia or Overseas, to easily participate in a Ballot. They simply need access to any digital telephone or to a mobile telephone. Telephone Voting provides the ultimate in voter flexibility and accessibility.

And there are only a minimal number of voice prompts for a Voter to follow, so that Telephone Voting is quicker and simpler than paying your Telephone Bill by telephone!

Rapid tabulation of Results occurs because the votes are counted electronically. In fact the Results theoretically are available as soon as the Telephone Voting has closed; however we do undertake standard internal checking processes prior to releasing the Results to a client. Telephone Ballot is a most efficient method for ensuring an accessible, consistent and legitimate process.

Cost savings can be realized through application of Telephone Voting compared with traditional Attendance (Polling Booth) and/or Postal Voting. With Attendance Voting, there are obvious significant infrastructure costs involved, for example, the provision of staff, the hire of polling premises and equipment, costs of printing of ballot papers, costs of counting votes etc.

With Postal Voting, there are significant envelope, ballot paper and other material costs, postage expenses, together with return ballot processing costs and again count costs.

On the other hand, with Telephone Voting, once the relevant Instruction Sheets have been prepared and Telephone scripting has been settled and tested, essentially there are few other costs. From past experience, we know that where there are large numbers of eligible voters, then Telephone Voting, like Internet Voting, provides efficiencies and advantages over other traditional processes. We are confident that this will substantially reduce your Ballot or Referendum costs. This is particularly so in the context of Collective Agreement Ballots.

How does Telephone Voting work?∧ Back to the top

Telephone voting is similar to, but again simpler than, paying a bill over the telephone.

Each eligible voter is issued with a unique and secure Password/Personal Identification Number (PIN) which is used, in conjunction with some other form of identification /authentication (usually an Employee or Payroll Number in the case of a Collective Agreement Ballot, or a Member Number in the case of a Board Election) to authenticate or validate their identity.

Voting Process∧ Back to the top

  • When it is time and you are ready to vote, a designated Telephone number is dialed
  • The caller will be prompted to enter their authentication details (usually Employee Number followed by Password/PIN)
  • Once authenticated, the system will prompt the caller to cast their vote. In the case say, of a Collective Agreement Ballot, (akin to a Referendum or a Plebiscite) a “YES” vote (to accept the proposed Collective Agreement)- will be recorded by pressing a designated number (usually a “1” ) on the telephone keypad, and a “NO” vote – (to reject the proposed Collective Agreement)- would be recorded by pressing another designated number(usually a number “2”) on the telephone keypad
  • Once the vote is cast, the system will then ask the voter to confirm their vote selection. To confirm the vote selection, the voter simply presses a designated number (usually a “1”), on their telephone keypad
  • A voter is also able to amend their original vote selection(s). The voter simply follows a couple of further prompts to do so
  • And once the vote selection is confirmed, the system provides a scripted courtesy termination